Below are some of the most frequently asked questions. We hope the answers will give you detailed information and facilitate you. If you have other questions, please contact us without hesitation.
- How is the quality of your paintings?
All of our oil paintings are 100% genuine hand-painted by academy educated painters, brushstroke by brushstroke on blank canvas in the traditional way.
- How long will it take to complete the painting?
We usually need 1-3 weeks from the moment of ordering to prepare a painting for delivery. The time needed depends on details and size, that's why we will inform you of the approximate date of delivery.
- How do you ship paintings?
We provide free worldwide shipping on all orders.
Unframed paintings will be shipped in a protective mailing tube. Shipping will take 3 to 5 business days.
- What methods of payment do you accept?
We accept PayPal, Visa, MasterCard and Discover. If you prefer not to pay online, we accept personal checks and bank wire transfers. Please contact us by e-mail for our bank account details.
- Do I need to pay international import duties and taxes?
Paintingselect.com takes no responsibility for paying customs taxes or duties. However, oil paintings are allowed to be imported free of duty in to most countries.
- What are your guarantees?
PaintingSelect.com guarantees your pleasure and satisfaction. We want to make your online shopping experience uncomplicated and risk-free. If you are not fully satisfied with our product, you can return them in the original package within 7 days and we will refund your money (excluding shipping cost). You must have good reasons for request for returning. Please contact us to explain your problem.